Moodle Instructor FAQs

Support

     1. Is 24/7 Faculty and Student Support on Moodle available?

    1b. Moodle Instructor Tutorials - https://moodle.lasell.edu/course/view.php?id=15293

Course Access

     2. What can I do when I get a reminder that my password will expire soon?

     3. Could I use any web browser to access Moodle?

     4.Where are my courses?

Make Handouts / Resources Available to Students

     5. Why couldn't my students see my course on Moodle?

     6. How can I turn editing on to edit my page?

     7. I can see handouts on Moodle, but my student's can't see it?

     8. I posted a Word.docx file to the course page but some people can’t open it.Why?

Edit Content

     9. I tried to upload a file, but it didn't work. What went wrong?

   10. I got an error message when I tried to copy and paste to my forum posting, how can I copy and paste in Moodle? What is the best way to copy content from Microsoft Word into Moodle?

   11.  How can I spell-check inside a textbox?

   12. I am using Firefox but the drag & drop isn't working?

   13. What kinds of documents can I upload to Moodle?

Download / Open Files

   14. I clicked on PDF but it doesn't seem to load properly?

   15. When I click a file to open it, I am prompted to enter my login credentials?

   16.I successfully downloaded my student's Word file, but when I attempt to open it, the file doesn't open?

Take Attendance

   17. I clicked on the attendance link in Moodle, but I don't see my class sessions?

   18. I am taking attendance on Moodle, why am I being asked to "Verify Attendance" in Self-Service?

Assignment Dropbox

   19.I entered grades or feedback comments to students but it doesn't save properly?

Forum

   20. Why students cannot reply my posts in the News forum?

   21. I added a group forum, but my students tell me they can't reply or post a new topic in the forum?

   22. Both my students and I don’t want every forum posting gets emailed to our Lasell email account. How to turn off this feature in Moodle?

   23.Students are posting multiple times in a forum.  Is there a quick way to read only the posts made by the student?

Grading

   24. How can I edit a Word document in Moodle?

   25. I clicked grades in the Administration Block but can't enter grades. Why can't I enter grades?

   26.I entered student's grades and can see them in the gradebook, why are the category totals or course totals not reflecting accurate totals?

   27. I added a new assignment manually from the gradebook, how do I grade it?

   28. I cannot see the course total column at end of gradebook or I cannot see the category total for a category in the gradebook?

Contact Students

   29. How can I contact students via email through Moodle?

Other

  30. How should I save my graphics?

  31. What kind of media files are supported by Moodle?

  32. How do I link a streaming video into my course?

Support

1. Q: 24/7 Faculty and Student Support on Moodle?

A: The IT Department is providing technical support for moodle issues. Should you ever have problems with accessing your account or experiencing technical issues about your moodle course(s) and if you need immediate assistance, they are available 24/7 by phone 617-243-2200.  If the issue is not urgent, please submit your request to the Help Desk at helpdesk@lasell.edu

Course Access

2. Q: What can I do when I get a reminder that my password will expire soon?

A:
please go to myLasell at https://password.lasell.edu
.

Every password will be expired in 180 days. Before the expiration, you have to go to our password management system to reset the password. You cannot reset your password from within Moodle.

  • Log in to MyLasell using your Lasell User ID and password
  • Click on Change Password under Quick Links (lower right section)
  • Click on Reset Password
  • Enter your User ID and click Continue
  • Answer the two security questions
  • Enter and confirm your new password then click reset password
  • You may change your password at any time at https://password.lasell.edu.

3. Q: Could I use any web browser to access Moodle?

A: Even though you may access Moodle via any browser, it is recommended that you choose a browser that you could take advantage of file drag/drop feature. Up to 2012 Fall, only Firefox and Google Chrome are supporting the drag/drop feature to make you upload the file to your Moodle course extremely easy.

As a result, we highly recommend to use up-to-date Firefox on both Windows and Mac system.

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4. Q:Where are my courses?

A: After you log into Moodle with your Lasell Network user id and password, go to "Navigation Block" on left and click arrow next to "My Courses" to expand your course list, and click any one of your courses to enter the course home page and begin the editing process.

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Make Handouts / Reources Available to Students

5. Q: I told my students that the syllabus and all other course introductory materials are on Moodle. But my students told me that they cannot find my course after they logged into Moodle. Why couldn't my students see my course on Moodle?

A: Yes, you forgot to open your course to your students. To make the course open to students:

  1. At the course homepage, find the “ADMINISTRATION” block at the left column.
  2. Click the “Course Administration” link.
  3. At the “Edit course settings” page, in General section, look for “Visible” row, and change the dropdown from “Hide” to “Show”.
  4. Click on the “Save changes” button at the bottom.

Now your course is accessible to students on Moodle.

6. Q: I tried to click on "OFF" button in top right corner to turn editing on, but nothing happens. How do I turn the editing mode on?

A: There are two ways to turn the editing mode on. You can either try the OFF button in the top right corner of the page, or alternatively, you can try clicking on the "Turn Editing On" button in the ADMINISTRATION block.

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7. Q:I can see the handouts that I've posted to Moodle, but my students say they can't see it. Why couldn't my student's view my handouts?

A: Yes, you might have changed the resource's visibility to temporarily hidden. 

  • If the resource link appears "gray", or if you move your mouse over the "eye" icon, and it says "show", then the item is hidden from students
  • If the resource link appears "blue" or if you move your mouse over the "eye" icon, and it says "hide", then the item is visible to students
To change an item's visibility, click the " eye " icon next to the item or in the top right corner of weekly section. If in doubt you can always preview in student's view by going to ADMINISTRATION Block, click " Switch Role to... ", and then click Student.
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8. Q: I posted a Word.docx file to the course page but some people can’t open it.Why?

A: This is a compatibility issue. Microsoft Office 2007/2010 files have an extra x on the end of the extension, so a Word.doc will look like Word.docx if you are using Word 2007/2010. People who have older Word versions, will not be able to open these files. This can be fixed two ways:

  1. You can re-save your document as an older version. For example in Word, go to FIle > Save As... and select Save As a "Word 97- 2003 Document" .doc file.
  2. People who have the older Microsoft Office can download a pack from Microsoft. This will enable them to open any 2007 Microsoft Office documents such as Word, Power Point or Excel. The pack can be downloaded at this URL:

If you are an instructor, you can post this link on your Moodle site.

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Edit Content

9. Q: I tried to upload a file, but it didn't work. What went wrong?

A: Uploading a file is generally very simple. If it didn't work, check the name of the file. It shouldn't have any punctuation in it: no commas, apostrophe, plus sign, etc. Remove all punctuation by renaming the file and then try the upload again.

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10. Q: I got an error message when I tried to copy and paste to my forum posting, how can I copy and paste in Moodle? What is the best way to copy content from Microsoft Word to Moodle?

A: Yes you can copy/paste in any textbox in your Moodle course, no matter where you want to copy and paste- labels, weekly summaries, forum posts, or resource/activity descriptions, you can always use the shortcut keys - to copy, use "Ctrl+c" (windows) or "Cmd+c" (Mac); to paste, "Ctrl+v" (windows) or "Cmd+v" (Mac).

If you copy from Microsoft Word and paste to the text box into Moodle, use the "Paste from Word" icon in the HTML editor. It will remove all unnecessary formating code from Microsoft Word. 

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11. Q: How can I spell-check inside a textbox?

A: If you are using a PC, press and hold CTRL key on keyboard and right-click your mouse. If you are using a Mac, press and hold Control key on keyboard and click your mouse. This will give you a list of words to choose from. Simply select the word you meant to type and the word will be replaced in your post.

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12. Q: I am using Mozilla Firefox, but the drag & drop isn't working?

A: For some computers, the drag and drop only works in Firefox versions 17 and lower.  You can download Firefox version 17 here and find some steps for how to prevent Firefox from automatically updating

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13. Q: What kinds of documents can I upload to Moodle?

A: You can upload just about any file type to Moodle, however the type of document that you upload affects how your students can view it. If you upload documents that were created and saved in specific software programs (Word, PowerPoint, Excel, etc.), your students will have to have that particular software installed on their computer to view the documents.

For example, if you upload a PowerPoint document (as a .ppt or .pps), your students will have to download the file and then open it in PowerPoint or the PowerPoint viewer. However, if you save your files as PDF, the students can view the documents directly on screen from within Moodle.

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Download / Open Files

14. Q: I clicked on the PDF link, but it doesn't seem to load properly?

A: You could try updating your version of Adobe Reader. To download and install the latest version, click here

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15. Q: When I clicked on a file to open it, I am promoted to enter my login credentials?

A: This may be due to using Internet Explorer.  You can click close or cancel button to skip the login prompt.

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16. Q: I successfully downloaded my student's Word file, but when I attempt to open it, the file doesn't open?

A: This may be due to the file not being saved as a .DOC format.  Please ask the student to re-save the file as a .DOC file and resubmit it to you.

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Take Attendance

17. Q: I clicked on the Attendance link in Moodle, but I don't see my class sessions?

A: You might need to click the "All" link at top right corner to view all of your course's class sessions. If there aren't any class sessions listed, they can be added to your course. Please contact TLC at tlc@lasell.edu

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18. Q: I am taking Attendance in Moodle, why am I being asked to "Verify Attendance" in Self-Service?

A: Please continue taking daily attendance in Moodle. Verifying attendance in Self-Service is a separate routine done once every semester and is facilitated by the Registrar's Office. Please check the Registrar Office's site on MyLasell for more information.   

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Assignment Dropbox assignment dropbox icon

19. Q: I entered grades or feedback comments to students but it doesn't save properly?

A:  An assignment dropbox activity is added on the course main page from the "Add an Activity or Resource"  menu. To grade an assignment dropbox activity, use the "Edit Grade" icon inside the activity link to enter a number grade and feedback comments.  The moodle developer community is aware of some problems with saving grades and comments using the "quick grading" method.  The quick grading method is when instructors click on assignment's "view/grade all submissions" link and then enter grades and comments directly into the table with student's names on the next page. Please click on "Edit Grade" icon next to student's name instead to enter grades and comments.

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Forumforum icon

20. Q: Why students cannot reply my posts in the News forum?

A: News Forum is added to each course automatically by default and is designed for the instructor to post Course Announcement and News. The default setting is that students don’t have permission to reply.

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21. Q: I added a group forum but my students tell me they can't reply or post a new topic in the forum?

A: It might be due to the group settings, please contact the TLC at tlc@lasell.edu

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22. Q: Both my students and I don’t want every forum posting gets emailed to our Lasell email account. How to turn off this feature in Moodle?

A: At each forum setting page, for the setting “Subscription mode”, if you chose “Forced subscription” or “Auto subscription”, the post message will send to everybody’s email whenever someone posts a message in that discussion forum. To avoid that, you could use the default setting "Optional subscription" - students can choose whether to be subscribed.

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23. Q: Students are posting multiple times in a forum. Is there a quick way to read only the posts made by a single student?

A: Yes, you can see all the posts made by "John" in the forum. Whether they are his initial posts or replies to another peer. Here's one way to find all of his posts for this specific forum. First, click on the forum activity link. Then click on the student's name. Next, look in the NAVIGATION block and look for the Participants heading under your course name. Below the student's name, click on arrow next to Forum Posts. Finally, click on Posts.

To view a count of posts submitted by a single student, go to the Administration block on left and click Reports. Then click Course Participation link. At top of page, select Activity Module drop-down menu and choose forum name. Then in "Look Back" choose from how many weeks back you want to search from. Next in Show Only menu, choose Student. Click Show Actions menu and choose Post. Finally, click Go.

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Grading

24. Q:I uploaded a Word document to Moodle, but when I open it, edit and save the changes don’t show up. How can I edit a Word document in Moodle?

A: When you attach a Word.doc in Moodle, you can open it up again and edit it but when you save, you are saving back to your computer. Think of it as an email attachment. If someone sends you a document, you can open and edit and save it to your desktop, but if you want to send it again, you have to reattach it.

So you just need one more step, which is to upload the edited document back to Moodle. Here's how you do it. After you open and edit an attached document, make sure that you note where on your computer you are saving it. For example you can select Save As and then choose the folder where you keep your syllabi or just save to the desktop. Then upload the document back to Moodle like you did in the first place. 

  • If you use the same file name: Upload the new version of the file. Then click overwrite. The updated file now replaces the old file. Save changes.
  • If you use the different file name: Upload the new version of the file.  The new file is added in the “Content” field next to the old file. Click the new file icon to “Set main file”; Click the old file icon to “Delete”. Save changes.
25. Q:I clicked on Grades in ADMINISTRATION block but can't enter grades, why can't I enter grades?

A: When you click on Grades in ADMINISTRATION block, you should see the "grader report" on the next page. Even if the editing has been turned on from the course front page, you still need to click the "Turn Editing ON" button in top right corner for the gradebook.  The gradebook has it's own editing button to make sure that you really want to enter/update student's grades. Once you've clicked on the gradebook editing button and waited for the page to refresh, you can now find the boxes to enter student's grades.

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26. Q:I entered student's grades and can see them in the gradebook, why are the category totals or course total's not reflecting accurate totals?

A: It might be possible that some boxes are temporarily overridden or highlighted orange.  If you want to override the grade, keep the highlighted orange color. Otherwise, you can remove the orange color by going to "grader report" and check if any of the "category total" columns have orange cells. If so, you will need to remove this orange color by:

  1. Clicking on the "Turn Editing On" in top right corner and wait for page to refresh.
  2. Then, in the orange cell, click on yellow editing pencil.
  3. On next page, click on "Overridden" checkbox and click Save Changes.
  4. Repeat this process for any highlighted cells in category total or course total column at the end of the gradebook.

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27. Q:I created a new assignment manually from the gradebook, how do I grade it? manual graded item icon

A: Go to the ADMINISTRATION Block on left sidebar. Then click Grades. Verify that you're on the "Grader Report" page (if not, click on drop down menu at top left and change to Grader Report). Then click "Turn Editing On" in top right corner. You can now find many boxes with pencils. Go to the assignment's column, and enter a number. Continue adding grades for other students. Click "Update" button at bottom of page.  Click "Turn Editing Off" at top right corner.

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28. Q:I cannot see the course total column at end of gradebook or I cannot see the category total for a category in the gradebook?  

A: When you cannot see a course total column at end of your gradebook or category total at end of a category, please check that you are in the most expanded view of the gradebook. Follow the steps here to change to the most expanded view:

For Course Total: Go to ADMINISTRATION Block on left sidebar. Then click Grades. Verify that you're on the "Grader Report" page,(if not, click on drop down menu at top left and change to Grader Report). Then click "Turn Editing On" in top right corner. Go to the beginning of the gradebook and look at top row with your course ID number in bold (for example COM721). Click on gray square to right of the course ID number. Wait for page to refresh and verify that the gray box now has a black dash in it. If not, click gray square once more until you see a black dash. The black dash means the category is in its most expanded view. When gray square has black dash, scroll to end of gradebook and now you will see course total.

For Category Totals: If you cannot see a category total column for any of your categories, follow this same process (as above) by turning edit mode on in grader report and go to the category section. Next click on gray square to right of category until you see a black dash, then you will see category total. This black square is the button to expand and collapse the category and course total section.

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Contact Students

29. Q:How can I contact students via email through Moodle?

A: In Moodle, you can send class email with the attachment. The email will go to students' Lasell email box. When the student replies you, you will get it in your Lasell email box too. But all sending histories will be kept on Moodle.

  1. At your course homepage, you will see a Quickmail block at the right column.
  2. Click “Compose New Mail” link.
  3. Click “Add all” to choose all students; or depending on who you plan to send to, you mignt select one or more individual student’s name, click "Add" to add students to the left "Selected Recipients" column.
  4. Attachment:In Firefox or Chrome, you could drag/drop the file here; or click "Add" to browse and locate the attached file (email service in Self-Service doesn’t have attachment capability).
  5. Add the Subject.
  6. Type your email body in the Messages textbox.
  7. You can attach one file to this email using Attachment field. .
  8. Then click the Send button.

Other

30. Q: How should I save my graphics?

A: The most universally supported file formats on the Web are .gif and .jpg format. In general, use .gif format for graphics that have few colors, graphics that contain text or type, or graphics that have large areas of a single color. Use .jpg format for graphics that have many colors and lots of fine detail, such as photos. It is NOT recommended to use bitmapped graphics with Moodle. These files are very large and can affect your course performance, as they are slow to load, especially for modem users. Many scanners default to .bmp files, so make sure you check this if you are scanning photos or images.

It is also important to remember that Moodle will upload all graphics in their original size. Make sure that you have sized and saved your graphics in an appropriate size for your course site.

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31. Q: What kind of media files are supported by Moodle?

A: The following media files can be viewed within Moodle.

  • Graphics: GIF and JPEG
  • Video: .swf, .mov, .wmv, .mpg, .avi, .flv, .ram, .rpm, .rm
  • Audio: .mp3, .aac, .wma, .ra

Note: students will need the appropriate software and plug-ins to view the media files.

32. Q: How do I link a streaming video into my course?

A: Here are the steps:

  1. Turn editing on in your course.
  2. Move your cursor to the bottom-right corner of each weekly/topic section, click Add an Activity or Resource,
  3. Choose URL under "RESOURCES".
  4. In the next screen put title of video in Name box.
  5. In External URL box, copy and paste from Youtube from another site that you're pulling the video from
  6. Click appearance tab. Change Automatic to New Window.
  7. Click Save and return to course.

Now you should see the video when you click the video resource link at the course page.

Last modified: Friday, August 25, 2017, 8:50 AM