Student Moodle FAQs (PDF Version)
Open Handouts / Resources
1. Q: I have read through all of the Frequently Asked Questions and cannot find the answer to my question. Where can I get help?
A: The IT Department is providing technical support for moodle issues. Should you ever have problems with accessing your account or experiencing technical issues about your moodle course(s) and if you need immediate assistance, they are available 24/7 by phone 617-243-2200. If the issue is not urgent, please submit your request to the Help Desk at firstname.lastname@example.org
- Go to my.lasell.edu, and click the Moodle link
- Go directly to moodle.lasell.edu
Remember these two easy steps:
- Log into Moodle using your Lasell User ID and password.
- Once logged in, go to Navigation Block (on left), click on arrow next to "My Courses" to expand list. Click on a course.
3. Q: My course is not showing up on the My Courses page on Moodle. What should I do?
A: Please verify that the Registrar's office has enrolled you in the course by going to your Self-Service account on MyLasell. Then check to see if you have a Stop on your account. If so, contact the appropriate office to remove the Stop; otherwise, the course most likely hasn't been opened by the instructor yet. Please contact your instructor to make the course available to students. watch video tutorial
4. Q: What if I can’t log into Moodle?
A: Moodle uses the same authentication as does the Lasell Network. One possible solution is to try resetting your Lasell password at http://password.lasell.edu. If are a graduate student and can access MyLasell, but are still unable to access Moodle, please check your Self-Service account on MyLasell to see if you have a Stop on your account. If you have a stop on your account, contact the appropriate office to remove the Stop. Once the Stop is removed, you will have access to Moodle in about 24 hours. If you are still having problems with accessing your account, please contact the IT Technology Help Desk about your Lasell account and password.
IT Help Desk Contact Info:
6. Q: Could I use any web browser to access Moodle?
A: It is recommended that you choose a browser that supports Moodle's integrated HTML editor. This is a WYSIWYG (what-you-see-is-what-you-get) editor with an interface similar to what you would see in most word processing applications. We highly recommend to use an up-to-date Firefox browser. It is available for Windows PC and Mac systems.
7. Q: What can I do when I get a reminder that my password will expire soon?
A: There is only one network authentication system at Lasell, which takes care of email system, myLasell, self-service, and Lasell Moodle.
- You may change your password at any time at https://password.lasell.edu.
- If you still have questions, contact Lasell IT helpdesk at email@example.com or phone 617-243-2200.
9. Q: When I click on the link to view a PDF file, it just hangs and doesn't download the file.
A: You may need to update the latest version of Adobe Reader. Go to Adobe Reader (http://get.adobe.com/reader/) and download the latest version. Once the install is complete, try clicking on the file link again in Moodle and the document should open immediately.
10. Q: My instructor posted an assignment, but I can't see it on the course page. What went wrong?
A: Your instructor might have purposely kept future assignments hidden until that week arrives, to help students focus on current week only. If the instructor has indicated that the assignment is open and ready for the class to start submitting and you still cannot see the assignment on the course page, please contact your instructor to make the assignment available to students.
11. Q: I tried to upload a file, but it didn't work. What went wrong?
A: Use a Firefox browser. Uploading a file is generally very simple. If it didn't work, check the name of the file. It shouldn't have any punctuation in it: no commas, apostrophes, etc. Remove all punctuation by renaming the file and then try the upload again.
12. Q: What is the best way to copy content from Microsoft Word to Moodle?
A: No matter where you want to paste- labels, weekly summaries, or resource / activity descriptions, you can use the "Paste from Word" icon in the HTML editor. It will remove all unnecessary formatting code from Microsoft Word. watch video tutorial
13. Q: I am using Firefox and cannot copy and paste text using the right-click button on my mouse. How can I copy and paste text inside of Moodle?
A: To copy and paste text inside of Moodle, place your cursor in front of your text and highlight the text. Then press Ctrl + C (or Command + C for Macs) on the keyboard to copy the text. Click your cursor in the place you want to paste your text. To paste your text press Ctrl + V (or Command + V for Macs).
14. Q: How can I spell check inside a textbox?
A: If you are using a PC, press and hold Ctrl key on keyboard and right-click your mouse. If you are using a Mac, press and hold Command key on keyboard and click your mouse. This will give you a list of words to choose from, simply select the word you meant to type and the word will be replaced in your post.
15. Q: I posted a Word.docx file to Moodle as an assignment but my instructor can’t open it.
A: This is a compatibility issue. Microsoft Office 2007 files have an extra x on the end of the extension, so a Word.doc will look like Word.docx if you are using Word 2007. Your instructor may have older Word versions and, therefore, will not be able to open these files. To fix the issue, you can re-save your document as an older version. For example in Microsoft Word (Windows PC), go to File > Save As... and select Save As a "Word 97-2003 Document".doc file. If you are on a Mac and using "Pages" program, you will need to convert the document into a Word document. To convert the file in "pages" program, go to File > Save > Change Save As... > At bottom, click checkbox for "Save Copy As" and choose Word Document. watch video
- Graphics: GIF and JPEG
- Video: .swf, .mov, .wmv, .mpg, .avi, .flv, .ram, .rpm, .rm
- Audio: .mp3, .aac, .wma, .ra
Note: students will need the appropriate software and plug-ins to view the media files.
17. Q: I don’t want every discussion forum posting emailed to my Lasell email account. What can I do to stop it?
A: Every forum postings goes to your email box because your instructor chose “Force everyone to be subscribed” the forum posting. You need to ask your instructor to adjust the forum settings.
18. Q: How do I post a URL or website link?
A: Please find detailed steps in the Moodle Student Guide link on this site. (under Main Menu section of this site in top left section). Watch video tutorial
19. Q: I am not receiving or I stopped receiving emails from the Moodle course. For example, my instructor recently sent a class announcement in the "News Forum" link at top of the course page, but I did not receive it. Why?
A: Please check your messaging preferences. Each student can setup his/her own preferences. Sign into your moodle account and go to Administration Block and click My Profile Settings. Then click Messaging. Place a checkmark in all boxes in the "Email" column and then click Update Profile at bottom of page.
20. Q: When I log into Moodle all my past courses are no longer listed, what happened?
A: At the end of each semester, the courses will be archived after four weeks of the Final Week. Students will not have access to previous semester's courses. If you would like to see course contents for past semesters, please contact the course instructor.
21. Q: Where can I access Moodle Help Document?
A: Go to https://moodle.lasell.edu and click the Moodle Student Guide link to find login instructions and user guides offered as videos and text.